4 0
Total quality management in libraries : a sourcebook / 6 6 [edited by] Rosanna M. O'Neil. - - - xvi, 194 p. : ill. 24 cm. - - - - - . - . - 0 . - . - 0 .
Includes bibliographical references (p. 125-153), glossary, and index.
Total quality management : customer-centered models for libraries / Susan B. Barnard -- TQM : quality improvement in new clothes / Donald E. Riggs -- Think quality! The Deming approach does work in libraries / Terry Mackey and Kitty Mackey -- TQM : the customer focus / Susan Jurow -- Customer focus--obtaining customer input / Barbara Armstrong -- Quality circles and library management / Daniel Sell and Mary Ellen Mortola -- Quality circles : realistic alternatives for libaries / Nancy Hanks and Stan Wade -- Why not consider quality circles? / Gina Speakman -- Total quality managment (TQM) in a hospital library : identifying service benchmarks / Wenda Webster Fischer, Linda B. Reel -- Libraries around Australia : introducing total quality management in Telcom's National Resource Centre / Barbara Armstrong -- Just another management fad? The implications of TQM for library and information services / John R. Brockman -- Strategic quality management in libraries / Donald E. Riggs -- Quality in library and information service : a review / Tom Whitehall.
5
5
1563082470 (pbk.) : $25.00
2 = =
94008011
2
2 --0------
6 --0-- 2 --------
0 2 --
--20------
Library administration;Total quality management;Libraries;Management. ----Administration.--United States.;United States.;United States----
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----2
Z678 / .O54 19942
025.1/0973 / 220
/
/
Total quality management in libraries : a sourcebook / 6 6 [edited by] Rosanna M. O'Neil. - - - xvi, 194 p. : ill. 24 cm. - - - - - . - . - 0 . - . - 0 .
Includes bibliographical references (p. 125-153), glossary, and index.
Total quality management : customer-centered models for libraries / Susan B. Barnard -- TQM : quality improvement in new clothes / Donald E. Riggs -- Think quality! The Deming approach does work in libraries / Terry Mackey and Kitty Mackey -- TQM : the customer focus / Susan Jurow -- Customer focus--obtaining customer input / Barbara Armstrong -- Quality circles and library management / Daniel Sell and Mary Ellen Mortola -- Quality circles : realistic alternatives for libaries / Nancy Hanks and Stan Wade -- Why not consider quality circles? / Gina Speakman -- Total quality managment (TQM) in a hospital library : identifying service benchmarks / Wenda Webster Fischer, Linda B. Reel -- Libraries around Australia : introducing total quality management in Telcom's National Resource Centre / Barbara Armstrong -- Just another management fad? The implications of TQM for library and information services / John R. Brockman -- Strategic quality management in libraries / Donald E. Riggs -- Quality in library and information service : a review / Tom Whitehall.
5
5
1563082470 (pbk.) : $25.00
2 = =
94008011
2
2 --0------
6 --0-- 2 --------
0 2 --
--20------
Library administration;Total quality management;Libraries;Management. ----Administration.--United States.;United States.;United States----
--------20--
----2
Z678 / .O54 19942
025.1/0973 / 220
/
/