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Providing customer-oriented services in academic libraries / 6 6 edited by Chris Pinder and Maxine Melling. - - - xviii, 187 p. 24 cm. - - - - - . - . - 0 . - . - 0 .

Published in association with SCONUL, the Standing Conference of National and University Libraries.

Includes bibliographical references and index.

Customers and academic library services : an overview / Chris Pinder -- Defining the customer's requirements for quality / Maxine Melling -- Promoting the library service / Gavin Rea -- User empowerment : striking back for the customers of academic libraries / Philip Payne -- Organizing libraries for customers / Robert Bluck -- The IT literate user / Janet Peters -- Staff training : developing a customer care culture / Kristina Theis -- Investing for a future : client-focused Australian academic libraries in the 1990s / Alan Bundy -- The way ahead / Beryl Morris.

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ISBN: 1856042049

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