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O'Shannessy, Vivienne, 4 0 1962-

Front office skills : a practical approach / 6 6 Vivienne O'Shannessy. - - - v, 370 pages : illustrations 25 cm. - - - - - . - . - 0 . - . - 0 .

Includes bibliographical references and index.;Reprint. Originally published: Frenchs Forest, N.S.W. : Pearson Education Australia, c2009.





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A practical guide to front office skills and services in the hospitality industry. Complies with the Hospitality, Tourism and Events Industry Competency Standards--Provided by publisher.













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ISBN: 9789810696153 (paperback)

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Hotel front desk personnel;Hospitality industry;Hospitality industry ----Textbooks.;Textbooks.;Employees;Training of.--Australia;Australia----

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