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Jay Kandampully,PhD, Connie Mok, PhD, Beverley Sparks, PhD 4 0

Service Quality Management in Hospitality, Management, Tourism, and Leisure 6 6 Jay Kandampully,PhD, Connie Mok, PhD, Beverley Sparks, PhD - - - xvii, 339p Illus., & pics. - - - - - . - . - 0 . - . - 0 .







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ISBN: 81-7992-184-0

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