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Chang, Richard Y. 4 0

Improving through benchmarking : a practical guide to achieving peak process performance / 6 6 Richard Y. Chang, P. Keith Kelly. - - - vii, 106 pages : illustration 26 cm. - - - - - . - Quality improvement series . - 0 . - . - Quality improvement series. 0 .







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ISBN: 0749416556 (paperback)

ISSN: 2 = =

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Nat. Bib. No.: 2

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LC Class. No.: HD62.15 / .C47 19942

Dewey Class. No.: 658.562 C362i 1995 / 220

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