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Chang, Richard Y. 4 0

Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / 6 6 Richard Y. Chang, P. Keith Kelly. - - - vii, 104 pages : illustrations 26 cm. - - - - - . - Quality improvement series;A practical guidebook . - 0 . - . - Quality improvement series.;A practical guidebook. 0 .

First published in 1994 by Richard Chang Associates, Inc., USA.





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ISBN: 074941653x (paperback)

ISSN: 2 = =

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Customer services.;Consumer satisfaction.;Job satisfaction.;Personnel management. --------20--

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LC Class. No.: HF5415.5 / .C45 19942

Dewey Class. No.: 658.812 C362s 1995 / 220

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