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Schmidt, Waldemar. 4 0

Winning at service : lessons from service leaders / 6 6 Waldemar Schmidt, Gordon Adler, Els van Weering. - - - xv, 184 pages : illustrations 24 cm. - - - - - . - . - 0 . - . - 0 .

Includes index.





5





Professional.











5





ISBN: 0470848235 (hardcover)

ISSN: 2 = =

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Nat. Bib. No.: 2

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Subjects--Personal Names:
2 --0------

Subjects--Corporate Names:
6 --0-- 2 --------

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0 2 --

Subjects--Uniform Titles:
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Subjects--Topical Terms:
Customer services.;Customer services --------20--Case studies.

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LC Class. No.: HF5415.5 / .S335 20032

Dewey Class. No.: 658.812 Sch56w 2003 / 221

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