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Crandall, William, 4 0 1956-

Crisis management in the new strategy landscape / 6 6 William Rick Crandall, John A. Parnell, John E. Spillan. - - - xiv, 265 pages : illustration 26 cm. - - - - - . - . - 0 . - . - 0 .



Includes bibliographical references and index.

A framework for crisis management -- The crisis management landscape -- Sources of organizational crises -- Strategic planning and assessing crisis vulnerability -- Forming the crisis management team and plan -- Organizational strategy and crises -- Crisis management : taking action when disaster hits -- Crisis communication -- The importance of organizational learning -- The underlying role of ethics in crisis management -- Chaos theory : an alternative paradigm in the study of organizational crises -- Emerging trends in crisis management.

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ISBN: 9781412954136 (paperback)

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LC Class. No.: HD49 / .C73 20102

Dewey Class. No.: 658.4056 C85c 2010 / 222

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