| 000 -LEADER |
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| fixed length control field |
02216nam a22001937a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
FT8961 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20260119154552.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
260119b ||||| |||| 00| 0 eng d |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
TX911.3 B38 2023 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Batara, Johaira Mae O., Cawan, Aubrey Louise P., Episcope, Beatriz Clarisse S., Garcia, David Keiths N., Lopez, Bernadette Alyssa, Mallari, Jan Rowen D., Neri, Ann Justine T., Perez, Patricia Mae A., Rodrigo, Angel C. |
| 245 ## - TITLE STATEMENT |
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| Title |
Study on the post-COVID hotel service trends as perceived by the customers of Okada, Manila |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Date of publication, distribution, etc. |
2023 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Other physical details |
Undergraduate Thesis: (Bachelor of Science in Hospitality Management) - Pamantasan ng Lungsod ng Maynila, 2023. |
| 336 ## - CONTENT TYPE |
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| Source |
Text |
| Content type term |
Text |
| Content type code |
Text |
| 337 ## - MEDIA TYPE |
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| Source |
Unmediated |
| Media type term |
Unmediated |
| Media type code |
Unmediated |
| 338 ## - CARRIER TYPE |
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| Source |
Volume |
| Carrier type term |
Volume |
| Carrier type code |
Volume |
| 505 ## - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Abstract: Due to the unforeseen unemployment of millions of people, the hospitality sector was among the first to be affected and among the last to recover from the COVID-19 ongoing spread. It is also widely acknowledged that the hotel and tourism sectors contribute significantly to the pursuit of a more sustainable development strategy that will contribute to the green economy. As the top hotel in the Philippines, this qualitative study seeks to identify and comprehend the service trends used by Okada to retain customers, the direct impact of these trends on customers, and how Okada differs from other hotels in terms of these trends. The phenomenological research approach was used because the study's goal was to identify and comprehend post-covid developments in Okada. Primarily, this aims to better understand consumer preferences because the hotel sector places a high priority on customer satisfaction. Data was gathered using a questionnaire. Okada Manila adjusted and focused entirely on enforcing appropriate health and safety policies and ensuring that these rules were followed to protect the safety of its visitors as part of its survival strategies following the pandemic. Most participants stated that booking accommodation in Okada is simple. Marketing, promotions, security, service, and technology were all used to supplement the study's findings. |
| 942 ## - ADDED ENTRY ELEMENTS |
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| Source of classification or shelving scheme |
|
| Item type |
Dissertation |