Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke. 6
By: Anderson, Kristin. 4 0 16 [, ] | [, ] |
Contributor(s): 5 6 [] |
Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; New York : American Management Association, 199546Edition: Description: 23 cm. xv, 143 p. : illContent type: text Media type: 2 Carrier type: volumeISBN: 814478840ISSN: 2Other title: 6 []Uniform titles: | | Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- Customer services.;Consumer complaints.;Customer services. -- -- -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | 658.8/12 LOC classification: | HF5415.5 | .A533 19952Other classification:| Item type | Current location | Home library | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| Book | PLM | PLM Circulation Section | Circulation-Circulating | 658.812 An23k 1995 (Browse shelf) | Available | C29631D |
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56
Includes bibliographical references (p. 139-140).
Pat answers to peevish questions and provocative customer comments -- Smart answers to even tougher questions -- Questions with no easy answers -- Getting service as good as you give : the amazingly simple secret of the ten-second connection -- Customers say the darnedest things.
5
Contains specific responses to difficult customer questions and situations and shows how to understand the need behind a customer's question.
Adult;Adult Follett Library Resources
5
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