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Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. 6

By: Ford, Robert C. 4 0 16, [, ] | [, ] |

Contributor(s): 5 6 [] |

Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; Australia : Delmar, Cengage Learning, ©2012;copyright 201246Edition: Description: 27 cm. xxvii, 516 pages : color illustrationsContent type: text Media type: unmediated Carrier type: volumeISBN: 9781439060322 (hardback)ISSN: 2Other title: 6 []Uniform titles: | | Related works: 1 40 Sturman, Michael C.;Heaton, Cherrill P., co-author. 6 []Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- Management.;Customer services. Hospitality industry;Hospitality industry -- -- 20 -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | 338.4791068 F755m 2012 LOC classification: | TX911.3.M27 | F68 20122Other classification:

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Item type	Current location	Home library	Collection	Call number	Status	Date due	Barcode	Item holds
Book	PLM	PLM Circulation Section	Circulation-Circulating	647.94068 F755m 2012 (Browse shelf)	Available		C36681

Total holds: 0

Includes bibliographical references and index.

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