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Level of satisfaction of international passengers on the facilities and services of Ninoy Aquino International Airport Terminal I / Ann Monique P. Espino, Darwin M. Fernandez, Tashia Rae D. Flores, Katherine Marie G. Gabriel, Zharina C. Mateo, Cedrich A. Mensurado, Kathryne O. Salazar and Sean C. Sanchez. 6

By: Espino, Ann Monique P. Fernandez,Darwin M. Flores, Tashia Rae D. Gabriel,Katherine Marie G. Mateo, Zharina C. Mensurado, Cedrich A. Salazar ,Kathryne O. and Sanchez, Sean C. 4 0 16, [, ] | [, ] |

Contributor(s): 5 6 [] |

Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; March 2013.46Edition: Description: 28cm. 95pContent type: text Media type: unmediated Carrier type: volumeISBN: ISSN: 2Other title: 6 []Uniform titles: | | Related works: 1 40 6 []Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- -- -- 20 -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | LOC classification: | | 2Other classification:

Contents:

Action note: In: Summary: ABSTRACT: The researchers seek to distinguish the level of satisfaction of international passengers regarding the facilities and services of Ninoy Aquino International Airport, Terminal 1 as the website. The Guide to Sleeping in Airpots, named it as 2011's World's Worst Airpot and 2012's Worst Airport in Asia. The researchers determined the profile of the respondents by age, nationality, gender, and purpose of travel. The researchers also identified the level of satisfaction of international passengers regarding the facilities and services which are Check-in and Security, Passenger Services, Luggage, Transit and Transportation and Airport Facilities of NAIA Terminal 1. The study applied the instrument, survey questionnaire. The respondents of trhe study are 100 departing international passengers. The activity was conducted at the Check-in counter and Transit Area of NAIA Terminal 1 Departure Area. The majority of the respondents are young adults, male, Asians and are travelling for business purposes. The level of satisfaction of international passengers regarding the said facilities and services of NAIA Terminal 1 is satisfactory which contradicts the title World Worst Airport and Asia's Worst Airport. The researchers proposed various improvements for rehabilitation of the facilities and services such as renovation of the interior and exterior structure of the airport, technology advancement and other adjustment that may be feasible to the management of NAIA Terminal 1 based on the findings of the study. Other editions:

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Item type	Current location	Home library	Collection	Call number	Status	Date due	Barcode	Item holds
Book	PLM	PLM Filipiniana Section	Filipiniana-Thesis	G108 E87 2013 (Browse shelf)	Available		FT5534

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Previous	Fil HD31 .Z85 1999 Management: theories and practices	Fil HF5549 C67 2013 Human resource management	G70 M66 2014 Tracer study of the employment status of Bachelor of Science in Tourism, Hotel and Travel Industry Management Graduates.	G108 E87 2013 Level of satisfaction of international passengers on the facilities and services of Ninoy Aquino International Airport Terminal I /	G151 A54 2015 Preferences of foreign nationals in choosing a retirement place in the Philippines /	G151 A83 2014 Understanding public perception towards motel patrons in Sta. Mesa Manila /	G155 F73.2016 Perceived importance and guest satisfaction on the physical amenities of Hotel Jen Manila: basis for enhancement /	Next

Thesis: (BS in Travel and Tourism Management)- Pamantasan ng Lungsod ng Maynila 2013. 56

ABSTRACT: The researchers seek to distinguish the level of satisfaction of international passengers regarding the facilities and services of Ninoy Aquino International Airport, Terminal 1 as the website. The Guide to Sleeping in Airpots, named it as 2011's World's Worst Airpot and 2012's Worst Airport in Asia. The researchers determined the profile of the respondents by age, nationality, gender, and purpose of travel. The researchers also identified the level of satisfaction of international passengers regarding the facilities and services which are Check-in and Security, Passenger Services, Luggage, Transit and Transportation and Airport Facilities of NAIA Terminal 1. The study applied the instrument, survey questionnaire. The respondents of trhe study are 100 departing international passengers. The activity was conducted at the Check-in counter and Transit Area of NAIA Terminal 1 Departure Area. The majority of the respondents are young adults, male, Asians and are travelling for business purposes. The level of satisfaction of international passengers regarding the said facilities and services of NAIA Terminal 1 is satisfactory which contradicts the title World Worst Airport and Asia's Worst Airport. The researchers proposed various improvements for rehabilitation of the facilities and services such as renovation of the interior and exterior structure of the airport, technology advancement and other adjustment that may be feasible to the management of NAIA Terminal 1 based on the findings of the study.

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