A Correlation Study on the job satisfaction and engagement, work environment, and compensation and health insurance affecting the employee retention among selected business process outsourcing (BPO) employees in Pasay and Quezon City Beltran, Jazelle Q., Jaramillo, Jelly Rose B., Lodroَño, Jhamine F., Nepacina, Eldrei Russel R., Oriel, Ann Joriel S., Pioquinto, Shylyn Joy N., Tulaytay, Jessica Ann 6

Undergraduate Thesis: (BSBA major in Human Resource Management ) - Pamantasan ng Lungsod ng Maynila, 2022 56

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ABSTRACT: This study aimed to measure the determinants of employee retention among selected BPO Companies in Pasay and Quezon City, Metro Manila. The study mainly focuses on the three determinants: job satisfaction and engagement, work environment, and compensation and health insurance. Specifically, it seeks to identify the profile of the Selected BPO Employees in Pasay City, and Quezon City; it assesses how employees want to attain job satisfaction through Productivity of Employees, Career Growth and Development, and Job Security, measures how the work environment affects employee retention through the organization's culture and commitment to its mission and determines how compensation and health insurance such as company-provided health insurance help its employees retain their job. The researchers utilized a quantitative approach and incorporated a correlational research design wherein a researcher-made questionnaire was employed. Statistical treatments such as Frequency and Percentage Distribution, Average Weighted Mean, Multiple Regression, and Likert Scale were used. There is a significant relationship between the factors affecting employee retention in Pasay City when grouped according to a number of years in service. While in selected business process outsourcing (BPO) employees in Quezon City, there is no significant relationship between the factors affecting employee retention when grouped according to the number of years in service. To improve employee retention in Business Process Outsourcing Companies should invest in training and seminars. They can assess the workloads of every employee to develop a positive outlook on the working environment. The company must offer schedules that differ from the standard working day and week, as well as flexible or alternative working arrangements. A varied work schedule can be chosen by employees to accommodate personal or family obligations. As an alternative, employers might start a variety of schedules to accommodate their clients. The management should monitor the performance rating, and keep the employees know the progress of their jobs to keep th em motivated and give an efficient approach to improving the performance of the employees, lessen the workflow, and prevent feeling swamped by workload. With the right implementation of policies, employees will keep track of and motivate to have inferior performance.

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