Organizational climate in a Japanese-established online English tutorial company / Olivia Lucille O. Roque. 6

Thesis (M.A.) -- Pamantasan ng Lungsod ng Maynila, 2017.;A thesis presented to the faculty of the College of Humanities, Arts, and Social Sciences in partial fulfillment of the requirements for the degree in Master of Arts in Communication Management. 56

5

ABSTRACT: Each organization has its own unique and distinct climate. Each organization must know the kind of climate that it has, as it is necessary to ensure the company's success. The company was established by Japanese employers in the Philippine setting which made it interesting to study for its unique and distinct climate which separated it from other companies. The study explored to determined the organizational climate and organizational climate dimensions existing in the Japanese- established online English tutorial company. The study used exploratory design and employed qualitative method of presenting data. It made use of one major guide question during the focus group discussions in data collection to determine the existing organizational climate dimensions in a Japanese-established online English tutorial company. Criteria were set in choosing the respondents of the company. The respondents should be regular and rank and file employees and have stayed with the company for at least two years. The respondents of the focus group discussion were composed of thirty one (31) representatives from the nine (9) departments of the Japanese - established online English tutorial company namely, Operation Support, Human Resource and Administration, Customer Support, Teacher Recruitment, Accounting, Quality Management/ Come Back Project, Information Technology, Marketing and Creative Services and Teacher Support. The respondents were from three different branches of the company located in Makati City, Bonifacio Global City and Cebu City. The company's branch in Davao was excluded because it did not meet the required number of respondents for the focus group discussion which was seven (7) to (14) respondents. Focus group discussions were facilitated in the three branches of the Japanese - established online English tutorial company located in Makati City, Bonifacio Global City and Cebu City. Transcriptions of the focus group discussions were done by the researcher five weeks after the conduct of the focus group discussion. Thematic analysis was used in the analysis of data. A theme can be determined at the manifest level (directly observable information) or at the latent level (underlying the phenomenon). Both levels of the thematic analysis (manifest level or directly observable information and latent level or underlying the phenomenon) were utilized in the analysis of the data gathered from the focus group discussion in interpreting and determining the existing organizational climate and organizational climate dimensions in the Japanese- established online English tutorial company. The analysis of the data gathered from the focus group discussions resulted to seven analytically distinctive themes which showed the organizational climate dimensions prevailing in the Japanese-established online English tutorial company. The organizational climate dimensions are as follows: it young but dynamically improving, it has rigid policies and open communication, it utilizes macro-management and it fosters work-life balance.

5