The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger. 6
By: Heskett, James L. 4 0 16 [, ] | [, ] |
Contributor(s): 5 6 [] |
Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; New York : The Free Press, ©1997;copyright 1997.46Edition: Description: 25 cm. xvii, 301 pages : illustrationsContent type: text Media type: unmediated Carrier type: volumeISBN: 0684832569 (hardcover)ISSN: 2Other title: 6 []Uniform titles: | | Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- Customer services.;Consumer satisfaction.;Employee loyalty.;Industrial productivity. -- -- 20 -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | 658.812 H461s 1997 LOC classification: | HF5415.5 | .H47 19972Other classification:| Item type | Current location | Home library | Collection | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| Book | PLM | PLM Graduate School Library | Graduate School-Circulating | HF 5415.5 .H47 1997 (Browse shelf) | Available | G29595D |
56
Includes bibliographical references and index.
5
Professional.
5
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