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Knowledge and attitude on HIV/AIDS among non-medical field call center agents Aquino, Albert Reggy Allen C.; Basa, Rafael C.; Diaz, Diane Faith M.; Espiel, Maria Franchesca D.; Legaspi, Elijah C.; Ramos, Maii Saryrl A. and Tagumpay, Mari Mae Q. 6

By: Aquino, Albert Reggy Allen C.; Basa, Rafael C.; Diaz, Diane Faith M.; Espiel, Maria Franchesca D.; Legaspi, Elijah C.; Ramos, Maii Saryrl A. and Tagumpay, Mari Mae Q. 4 0 16, [, ] | [, ] |

Contributor(s): 5 6 [] |

Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; 4154846Edition: Description: 28 cm xv, 264 pagesContent type: text Media type: unmediated Carrier type: volumeISBN: ISSN: 2Other title: 6 []Uniform titles: | | Related works: 1 40 6 []Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- -- -- 20 -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | LOC classification: | | 2Other classification:

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Action note: In: Summary: ABSTRACT: The study determined the extent of knowledge and degree of attitude on HIV/AIDS of non-medical field call center agents. Specifically, the study answered the demographic profile of the respondents in terms of age, gender, civil status, educational attainment, shifting, length of current employment, and religion. Moreover, the knowledge and attitude of call center agents on HIV/AIDS in terms of virology, symptomatology, immunology, personal risks, and diagnostic procedures were also determined. The significant difference between the demographic profile on both knowledge and attitude, and the relationship between the knowledge and attitude on HIV/AIDS of the respondents were recognized individually. A descriptive-correlational research and snowball technique were utilized in the study. It also made use of a three-part questionnaire which determined the demographic profile of call center agents, extent of knowledge with regard to HIV/AIDS, and degree of attitude with regard to HIV/AIDS. The statistical methods utilized were ANOVA, T-test and Pearson r. The findings revealed that majority of the respondents were 20-24 years old, male, single, college graduate, from the morning shift, works for less than one year, and Roman Catholics. The study concluded that there is a significant difference between the profile variables gender and shifting and the knowledge of call center agents. Similarly, there is a significant difference between the profile variables gender, civil status and shifting and the attitude of call center agents. On the other hand, there is a significant relationship between the knowledge and attitude of call center agents. The results of the study provided an HIV/AIDS Knowledge and Attitude Enhancement Program for call center agents. Other editions:

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Item type	Current location	Home library	Collection	Call number	Status	Date due	Barcode	Item holds
Book	PLM	PLM Health Sciences Library	Health Sciences-Thesis	T Fil. 375 (Browse shelf)	Available		HT.375

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Thesis (Undergraduate) Pamantasan ng Lungsod ng Maynila, 2013;College of Nursing, Bachelor of Science in Nursing, 2013 56

ABSTRACT: The study determined the extent of knowledge and degree of attitude on HIV/AIDS of non-medical field call center agents. Specifically, the study answered the demographic profile of the respondents in terms of age, gender, civil status, educational attainment, shifting, length of current employment, and religion. Moreover, the knowledge and attitude of call center agents on HIV/AIDS in terms of virology, symptomatology, immunology, personal risks, and diagnostic procedures were also determined. The significant difference between the demographic profile on both knowledge and attitude, and the relationship between the knowledge and attitude on HIV/AIDS of the respondents were recognized individually. A descriptive-correlational research and snowball technique were utilized in the study. It also made use of a three-part questionnaire which determined the demographic profile of call center agents, extent of knowledge with regard to HIV/AIDS, and degree of attitude with regard to HIV/AIDS. The statistical methods utilized were ANOVA, T-test and Pearson r. The findings revealed that majority of the respondents were 20-24 years old, male, single, college graduate, from the morning shift, works for less than one year, and Roman Catholics. The study concluded that there is a significant difference between the profile variables gender and shifting and the knowledge of call center agents. Similarly, there is a significant difference between the profile variables gender, civil status and shifting and the attitude of call center agents. On the other hand, there is a significant relationship between the knowledge and attitude of call center agents. The results of the study provided an HIV/AIDS Knowledge and Attitude Enhancement Program for call center agents.

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