Communication skills for the health care professional : concepts, practice, and evidence / Gwen van Servellen. 6

By: Van Servellen, Gwen Marram. 4 0 16, [, ] | [, ] |
Contributor(s): 5 6 [] |
Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; Sudbury, Massachusetts : Jones and Bartlett Publishers, 2009.;copyright 2009.46Edition: second editionDescription: 26 cm. xxxiv, 485 pages : illustrationsContent type: text Media type: 2 Carrier type: volumeISBN: 9780763755577 (paperback : alkaline paper)ISSN: 2Other title: 6 []Uniform titles: | | Related works: 1 40 6 []Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- psychology. Allied health personnel and patient.;Interpersonal communication.;Communication in medicine.;Health Personnel.;Professional-Patient Relations.;Communication.;Patients -- -- 20 -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | LOC classification: | R727.3 | .V36 20092Other classification:
Contents:
Health communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications.
Action note: In: Summary: Other editions:
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Item type Current location Home library Collection Call number Status Date due Barcode Item holds
Book PLM
PLM
Health Sciences Library 		Health Sciences-Circulating R727.3 .V36 2009 (Browse shelf) Available H33993
Total holds: 0

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Includes bibliographical references (p. 439-462) and index.

Health communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications.

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