Total quality : management, organization, and strategy / James R. Evans, James W. Dean, Jr. 6
By: Evans, James R. 4 0 (James Robert),16 [, ] | [, ] |
Contributor(s): 5 6 [] |
Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; Mason, OH : South-Western College Pub., [2000];copyright 200046Edition: Second editionDescription: 24 cm. vii, 376 pages : illustrationsContent type: text Media type: unmediated Carrier type: volumeISBN: 0324012764 (paperback);9780324012767ISSN: 2Other title: 6 []Uniform titles: | | Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- Total quality management. -- -- 20 -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | LOC classification: | HD62.15 .D4 2000 | 2Other classification:| Item type | Current location | Home library | Collection | Call number | Status | Date due | Barcode | Item holds |
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| Book | PLM | PLM Circulation Section | Circulation-Circulating | 658.4013 Ev15t 2000 (Browse shelf) | Available | C29131 | ||
| Book | PLM | PLM Circulation Section | Circulation-Circulating | 658.4013 Ev15t 2000 (Browse shelf) | Available | G37200 |
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| 658.4 K837e 1990 Essentials of management / | 658.4013 Ev15q 2008 Quality and performance excellence : management, organization, and strategy / | 658.4013 Ev15q 2008 Quality and performance excellence : management, organization, and strategy / | 658.4013 Ev15t 2000 Total quality : management, organization, and strategy / | 658.4013 Ev15t 2000 Total quality : management, organization, and strategy / | 658.4013 Ev15t 2003 Total quality : management, organization, and strategy / | 658.4013 Ev15t 2003 Total quality : management, organization, and strategy / |
Dean's name appears first on the earlier edition 56
Includes bibliographical references and index
Pt. I. Introduction to Total Quality. 1. Introduction. 2. Approaches to Total Quality. 3. Total Quality Tools and Statistical Thinking -- Pt. II. Total Quality and Organization Theory. 4. Quality in Customer-Supplier Relationships. 5. Designing Organizations for Quality. 6. Total Quality and Organizational Change -- Pt. III. Total Quality and Organizational Behavior. 7. Quality Teamwork. 8. Empowerment and Motivation. 9. Quality Leadership -- Pt. IV. Total Quality and Strategic Management. 10. Total Quality and Competitive Advantage. 11. Strategic Planning and Total Quality Implementation
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Total Quality: Management, Organization, and Strategy, 2e is organized according to traditional management topics, helping students to see the parallels between Quality Management and management theories in areas such as organizational design and leadership. Additional key features include: concise, direct, and current examples and cases are included in every chapter, providing the basis for productive classroom discussion. More than 25 new boxed examples demonstrate how real companies use total quality techniques discussed throughout the text.--BOOK JACKET
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