A multi-level perspective on influencers on the intention-to-adopt enterprise resource planning (ERP) : toward service quality and operational internal efficiency among private higher education institutions in Bicol Region Jose C. Bo

Thesis (Ph.D.)-- Pamantasan ng Lungsod ng Maynila, 2022.

A dissertation presented to the faculty of the Graduate School in partial fulfillment of the requirements for the degree Doctor in Business Administration.

Abstract:
This study is an empirical investigation of the influencers on the intention-to-adopt enterprise resource planning (ERP) in the context of higher education institutions particularly in the private education sector using a multi-perspective approach. It attempted to identify the correlation that existed among influencers on the intention to adopt enterprise resource planning (ERP) and service quality and operational efficiency in private higher education institutions at the organizational, departmental, and end-user levels.
This study used the quantitative design using precise measures of the factors influencing the intention-to-adopt Enterprise Resource Planning (ERP) for private higher education institutions in the Bicol region. The researcher utilized the Unified Theory of Acceptance and Use of Technology (UTAUT) which was developed by Ventakesh and explains the acceptance of information and communication technology (ICT).
The conceptual framework suggested that the adoption of ERP with the given influencers can help improve service quality and operational internal efficiency of private higher education institutions (HEIs) located in the Bicol region.
From the findings of the study, it was concluded that there were significant correlations between all influencers in intention-to-adopt ERP and physical environment quality for the organizational level; there was a significant correlations predominantly in core educational and transformative factors for the departmental level, and there were significant correlations between all influencers on the intention-to-adopt ERP and the entire dimensions of service quality.
Coming also from the results of the current study, for the organizational level, there were strong correlations between the influencers on the intention-to-adopt ERP and operational internal efficiency for student-teacher ratio and completion rate. There was a strong correlation that exists between influencers on the intention-to-adopt ERP and operational internal efficiency for the student-teacher ratio at the departmental level. The end-user level showed a correlation between ERP influencers and all dimensions of operational internal efficiency.
Keywords: intention-to-adopt ERP, multi-perspective approach, service quality, operational internal efficiency, private higher education institutions