The mediation analysis of collaborative capabilities and knowledge management : basis for a structural equation model on evaluating management competence on project performance in the BPO industry / Madel Magsino-Marasigan.

Dissertation (PHD) -- Pamantasan ng Lungsod ng Maynila, 2022.

A dissertation presented to faculty of the Graduate School of Business in partial fulfillment of the requirements for the Degree Doctor of Business Administration.

As the BPO industry in the Philippines flourishes, project management likewise evolves and adapts however, the discipline remains to be encapsulated within the boundaries of traditional project management. This paper introduces emerging concepts such as knowledge management (KM) and collaborative capabilities (CC) altogether with project management competence and project management performance, as they are relevant in banking and financial project delivery within the BPO industry. Unlike Operations, Project Management only has limited variables in the literature and this study will greatly serve as a viable reference not only for project management as a discipline but also in the academe. To find the effects of the mentioned variables, this study used PLS-SEM to measure the corresponding effect and was processed through WarpPLS.
In summary, the project manager's competence does not result in the expansion of knowledge management, but it can augment collaborative capabilities, and competence does not necessarily contribute to the overall project performance. Evidence from this study shows that project manager competence is not enough to deliver a project successfully. As for the confounding factors between project management and project performance, collaborative capabilities were found to be significant while knowledge management does not. A project manager's (PM) competence can only be enhanced if it collaborative capabilities are being enhanced. Knowledge Management (KM), on the other hand, does not significantly affect project performance.
The model has generally good and acceptable goodness of fit, having all indices value of p<0.001. Theoretically, this study proves to reject Oun et al., (2016) "An Enterprise-Wide Knowledge Management Approach to Project Management", where findings theoretically propose that there are considerable positive correlations between the concepts of knowledge management and project management. However, this study has evidence to claim that knowledge management is not being utilized to have a direct or indirect impact on project performance.
Overall, the theory that the structural equation model evidence is that project management competence does not have a direct impact on project performance Knowledge unless collaborative capabilities are utilized in the BPO firms. management, if under-utilized by the project leaders, does not have a direct and indirect effect on project performance.
Keywords: Project Management, Knowledge Management, Collaborative Capabilities, Project Performance