Gender matters in the call center industry : a review of literature on the effects of call center work on women. 6
By: 4 0 16 [, ] | [, ] |
Contributor(s): Review of Women's Studies. 21 (2) : 2012. pp.72 5 6 [] |
Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; 46Edition: Description: Content type: text Media type: unmediated Carrier type: volumeISBN: ISSN: 2Other title: 6 []Uniform titles: | | Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- Call Center - Women. -- -- -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | LOC classification: | | 2Other classification:| Item type | Current location | Home library | Collection | Call number | Status | Date due | Barcode | Item holds |
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| Book | PLM | PLM Periodicals Section | Periodicals | HQ1180.R325 (Browse shelf) | Available | PER 1688E |
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ABSTRACT: The dramatic increase in call center job has spawned research about this industry and its effects on workers around the world. This review of literature covers some of these works and examines whether the gender - differentiated impact of call center workhas been adequately explored. While men and women may be similarly exposed to the same stressful working environment and demanding work load ,the effects are not necessarily the same. Earlier studies parenthetically cite specific effects of call center work on women such as health problems of pregnant and lactating mothers, safety concerns of women working at night, as well as conflicts between working hours and the demands of task performance and domestic and family responsibilities. A highly stressful job, coupled with graveyard shifts and unpredictable schedules can have significant effects on womens traditional caring roles at home as well as on the gender division of labor within the household. 56
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