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Keep the right customers : the key steps to profitable customer retention. Mark Stewart. 6

Language: Unknown language code Summary language: Unknown language code Original language: Unknown language code Series: ; London ;;New York : The McGraw-Hill Companies, ©1996.46Edition: Description: 23 cm. xvi, 254 pages : illustrationsContent type: text Media type: 2 Carrier type: volumeISBN: 0-07-709139-6 (paperback)ISSN: 2Other title: 6 []Uniform titles: | | Related works: 1 40 6 []Subject(s): -- 2 -- 0 -- -- | -- 2 -- 0 -- 6 -- | 2 0 -- | -- -- 20 -- | | -- -- Consumer satisfaction.;Customer services.;Customer relations. -- -- 20 -- | -- -- -- 20 -- --Genre/Form: -- 2 -- Additional physical formats: DDC classification: | R 658.812 LOC classification: | HF5415.5 | .S74 19962Other classification:

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Item type	Current location	Home library	Collection	Call number	Status	Date due	Barcode	Item holds
Book	PLM	PLM Reference Section	Reference	R 658.812 St49k 1996 (Browse shelf)	Available		R29606D.

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Includes bibliographical references and index.

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