TY - BOOK AU - Bormann, Ernest G. AU - Bormann, Nancy C., ED - ED - ED - ED - TI - : a comprehensive approach SN - 60408596 SN - 2 PY - 0000///46 CY - PB - KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Oral communication.;Communication N1 - Includes bibliographies and indexes; 5 ER -