TY - BOOK AU - AU - Adler, Ronald B. (Ronald Brian),;Rosenfeld, Lawrence B.,;Proctor, Russell F.,;Winder, Constance, ED - ED - ED - ED - TI - : the process of interpersonal communication SN - 9780195429879 (paperback) SN - 2 PY - 2009///46 CY - Ontario PB - Oxford University Press KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Interpersonal communication N1 - Includes bibliographical references and indexes; Interpersonal process -- Culture and communication -- Communication and the self -- Perceiving others -- Language -- Nonverbal communication -- Listening : understanding and supporting others -- Emotions -- Dynamics of interpersonal relationships -- Communication climate -- Managing conflict -- Communication in families and at work; 5 ER -