TY - BOOK AU - McKay, Matthew. AU - Davis, Martha,;Fanning, Patrick. ED - ED - ED - ED - TI - : the communication skills book SN - 1572240237;1572240229 (pbk.) SN - 2 PY - 1995///];copyright 1995.46 CY - Oakland, CA PB - New Harbinger Publications KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Communication N1 - Includes bibliographical references (p. [301]-304) and index; 5 ER -