TY  - BOOK
AU  - Laws, Eric,
AU  - 
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : quality and service management perspectives 
SN  - 082645335X :;0826453368 (pbk.) :
SN  - 2
PY  - 2002///46
CY  - London ;;New York
PB  - Continuum
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Marketing.;Management
KW  - Tourism;Tourism
N1  - 5
ER  -