TY - BOOK AU - Locker, Kitty O. AU - ED - ED - ED - ED - SN - 0256220573 (alk. paper) SN - 2 PY - 1998///];copyright 1997.46 CY - Boston, Mass. PB - Irwin/McGraw-Hill KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Business communication.;Communication in management N1 - Includes one quick reference chart; Includes bibliographical references (p. 654-665) and indexes; 5 ER -