Coaching knock your socks off service - Zemke, Ron. 4 0 16; 1962- Anderson, Kristin; 5 (New York : AMACOM, 1997)
Includes bibliographical references (p. 144-146).
Keywords: 2 -- 0; 6; Counseling of. -- Customer services.;Supervision of employees.;Mentoring in business.;Employee motivation.;Employees -- 20; 20; 2