TY  - BOOK
AU  - Zemke, Ron.
AU  - Anderson, Kristin,
ED  - 
ED  - 
ED  - 
ED  - 
SN  - 814479359
SN  - 2
PY  - 1997///];copyright 1997.46
CY  - New York
PB  - AMACOM
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Counseling of
KW  - Customer services.;Supervision of employees.;Mentoring in business.;Employee motivation.;Employees
N1  - Includes bibliographical references (p. 144-146); 5
ER  -