TY - BOOK AU - Peterson, Gary L. AU - Peterson, Gary L., ED - ED - ED - ED - TI - : a casebook SN - 205295894 SN - 2 PY - 2000///];copyright 2000.46 CY - Boston PB - Allyn and Bacon KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Communication in organizations;Organizational effectiveness KW - Case studies.;Case studies N1 - Includes bibliographical references; 5 ER -