Anderson, Kristin.  4  0   <br/><br/>
Knock your socks off answers :  solving customer nightmares & soothing nightmare customers /      6 
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Kristin Anderson & Ron Zemke. 
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 - xv, 143 p. :  ill.   23 cm.     
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<br/><br/>Includes bibliographical references (p. 139-140). 
<br/><br/>Pat answers to peevish questions and provocative customer comments -- Smart answers to even tougher questions -- Questions with no easy answers -- Getting service as good as you give : the amazingly simple secret of the ten-second connection -- Customers say the darnedest things.       
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<br/><br/> Contains specific responses to difficult customer questions and situations and shows how to understand the need behind a customer's question.       
<br/><br/>   Adult;Adult  Follett Library Resources 
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<br/><br/><label>ISBN: </label>814478840  $15.95 
<br/><br/><label>ISSN: </label>2 
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<br/><br/><label>Nat. Bib. No.: </label> 2 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>    
<br/><br/><label>Subjects--Personal Names: </label><br/>     2     --0------
<br/><br/><label>Subjects--Corporate Names: </label><br/>     6 --0-- 2 --------
<br/><br/><label>Subjects--Meeting Names: </label><br/><br/> 0    2 --
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<br/><br/><label>Subjects--Chronological Terms: </label><br/> 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.;Consumer complaints.;Customer services.    ----------
<br/><br/><label>Subjects--Geographic Terms: </label><br/>--------20--
<br/><br/><label>Index Terms--Genre/Form: </label><br/>----2
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .A533 19952 
<br/><br/><label>Dewey Class. No.: </label>658.8/12  / 220 
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