Lucas, Robert W.  4  0   <br/><br/>
Customer service :  building successful skills for the twenty-first century /      6 
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Robert W. Lucas. 
 - Third Edition.   
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 - xvi, 416 p. :  ill. (some col.), col. maps   26 cm.     
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<br/><br/>Includes bibliographical references (p. 406-408) and index. 
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<br/><br/><label>ISBN: </label>72938056   
<br/><br/><label>ISSN: </label>2 
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<br/><br/><label>Nat. Bib. No.: </label> 2 
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<br/><br/><label>Subjects--Personal Names: </label><br/>     2     --0------
<br/><br/><label>Subjects--Corporate Names: </label><br/>     6 --0-- 2 --------
<br/><br/><label>Subjects--Meeting Names: </label><br/><br/> 0    2 --
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.    --------20--
<br/><br/><label>Subjects--Geographic Terms: </label><br/>--------20--
<br/><br/><label>Index Terms--Genre/Form: </label><br/>----2
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .L83 20052 
<br/><br/><label>Dewey Class. No.: </label>658.8/12  / 222 
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