TY  - BOOK
AU  - Lucas, Robert W.
AU  - 
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : building successful skills for the twenty-first century 
SN  - 72938056
SN  - 2
PY  - 2005///];copyright 2005.46
CY  - Boston
PB  - McGraw-Hill
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Customer services
N1  - Includes bibliographical references (p. 406-408) and index; 5
ER  -