TY  - BOOK
AU  - Scott, Joel.
AU  - Lee, David,
ED  - 
ED  - 
ED  - 
ED  - 
T2  - #NAME?
SN  - 9780471799450 (paperback)
SN  - 2
PY  - 2006///;copyright 200646
CY  - Hoboken, N.J.
PB  - Wiley
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Data processing
KW  - Microsoft CRM.;Customer relations;Relationship marketing
KW  - sears;sears;sears0
N1  - Includes index; 5
ER  -