TY  - BOOK
AU  - Gitomer, Jeffrey H.
AU  - Zemke, Ron.
ED  - 
ED  - 
ED  - 
ED  - 
SN  - 814470300
SN  - 2
PY  - 1999///;copyright 1999.46
CY  - New York
PB  - AMACOM
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Customer loyalty.;Consumer satisfaction.;Customer services
N1  - Includes bibliographical references (p. 204); 5
ER  -