TY - BOOK AU - Wallace, Kevin, AU - Wallace, Kevin, ED - ED - ED - ED - SN - 9781587204197 (hardcover w/CD) SN - 2 PY - 2011///;copyright 201146 CY - Indianapolis, IN PB - Cisco Press KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Examinations;Certification KW - Internet telephony;Electronic data processing personnel KW - Study guides.;Study guides N1 - Previous ed.: Authorized self-study guide : Cisco Voice over IP (CVOICE) / Kevin Wallace. c2009.;Includes index; Introducing Voice Gateways -- Configuring Basic Voice over IP -- Supporting Cisco IP Phones with Cisco Unified Communications Manager Express -- Introducing Dial Plans -- Implementing Dial Plans -- Using Gatekeepers and Cisco Unified Border Elements -- Introducing Quality of Service -- Configuring QoS Mechanisms -- Appendix A: Answers appendix; 5 ER -