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Total quality management in libraries :  a sourcebook /      6 
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[edited by] Rosanna M. O'Neil. 
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 - xvi, 194 p. :  ill.   24 cm.     
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<br/><br/>Includes bibliographical references (p. 125-153), glossary, and index. 
<br/><br/>Total quality management : customer-centered models for libraries / Susan B. Barnard -- TQM : quality improvement in new clothes / Donald E. Riggs -- Think quality!  The Deming approach does work in libraries / Terry Mackey and Kitty Mackey -- TQM : the customer focus / Susan Jurow -- Customer focus--obtaining customer input / Barbara Armstrong -- Quality circles and library management / Daniel Sell and Mary Ellen Mortola -- Quality circles : realistic alternatives for libaries / Nancy Hanks and Stan Wade -- Why not consider quality circles? / Gina Speakman -- Total quality managment (TQM) in a hospital library : identifying service benchmarks / Wenda Webster Fischer, Linda B. Reel -- Libraries around Australia : introducing total quality management in Telcom's National Resource Centre / Barbara Armstrong -- Just another management fad?  The implications of TQM for library and information services / John R. Brockman -- Strategic quality management in libraries / Donald E. Riggs -- Quality in library and information service : a review / Tom Whitehall.       
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<br/><br/><label>ISBN: </label>1563082470 (pbk.) :  $25.00 
<br/><br/><label>ISSN: </label>2 
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<br/><br/><label>LCCN: </label>94008011 
<br/><br/><label>Nat. Bib. No.: </label> 2 
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<br/><br/><label>Subjects--Personal Names: </label><br/>     2     --0------
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Library administration;Total quality management;Libraries;Management.    ----Administration.--United States.;United States.;United States----
<br/><br/><label>Subjects--Geographic Terms: </label><br/>--------20--
<br/><br/><label>Index Terms--Genre/Form: </label><br/>----2
<br/><br/><label>LC Class. No.: </label>Z678  / .O54 19942 
<br/><br/><label>Dewey Class. No.: </label>025.1/0973  / 220 
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