TY  - BOOK
AU  - 
AU  - O'Neil, Rosanna M.,
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : a sourcebook 
SN  - 1563082470 (pbk.) :
SN  - 2
PY  - 1994///46
CY  - Englewood, Colo.
PB  - Libraries Unlimited
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Administration
KW  - Library administration;Total quality management;Libraries;Management
KW  - United States.;United States.;United States
KW  - sears;sears0
N1  - Includes bibliographical references (p. 125-153), glossary, and index; Total quality management : customer-centered models for libraries / Susan B. Barnard -- TQM : quality improvement in new clothes / Donald E. Riggs -- Think quality!  The Deming approach does work in libraries / Terry Mackey and Kitty Mackey -- TQM : the customer focus / Susan Jurow -- Customer focus--obtaining customer input / Barbara Armstrong -- Quality circles and library management / Daniel Sell and Mary Ellen Mortola -- Quality circles : realistic alternatives for libaries / Nancy Hanks and Stan Wade -- Why not consider quality circles? / Gina Speakman -- Total quality managment (TQM) in a hospital library : identifying service benchmarks / Wenda Webster Fischer, Linda B. Reel -- Libraries around Australia : introducing total quality management in Telcom's National Resource Centre / Barbara Armstrong -- Just another management fad?  The implications of TQM for library and information services / John R. Brockman -- Strategic quality management in libraries / Donald E. Riggs -- Quality in library and information service : a review / Tom Whitehall; 5
ER  -