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Providing customer-oriented services in academic libraries /        6 
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edited by Chris Pinder and Maxine Melling. 
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<br/><br/>   Published in association with SCONUL, the Standing Conference of National and University Libraries. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Customers and academic library services : an overview / Chris Pinder -- Defining the customer's requirements for quality / Maxine Melling -- Promoting the library service / Gavin Rea -- User empowerment : striking back for the customers of academic libraries / Philip Payne -- Organizing libraries for customers / Robert Bluck -- The IT literate user / Janet Peters -- Staff training : developing a customer care culture / Kristina Theis -- Investing for a future : client-focused Australian academic libraries in the 1990s / Alan Bundy -- The way ahead / Beryl Morris.       
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<br/><br/><label>ISBN: </label>1856042049   
<br/><br/><label>ISSN: </label>2 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Academic libraries;Public services (Libraries)    ----Aims and objectives.--Great Britain;Great Britain.--20--
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