TY  - BOOK
AU  - 
AU  - Pinder, Chris.;Melling, Maxine.
ED  - 
ED  - 
ED  - 
ED  - 
SN  - 1856042049
SN  - 2
PY  - 1996///46
CY  - London
PB  - Library Association
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Aims and objectives
KW  - Academic libraries;Public services (Libraries)
KW  - Great Britain;Great Britain
N1  - Published in association with SCONUL, the Standing Conference of National and University Libraries; Includes bibliographical references and index; Customers and academic library services : an overview / Chris Pinder -- Defining the customer's requirements for quality / Maxine Melling -- Promoting the library service / Gavin Rea -- User empowerment : striking back for the customers of academic libraries / Philip Payne -- Organizing libraries for customers / Robert Bluck -- The IT literate user / Janet Peters -- Staff training : developing a customer care culture / Kristina Theis -- Investing for a future : client-focused Australian academic libraries in the 1990s / Alan Bundy -- The way ahead / Beryl Morris; 5
ER  -