TY - BOOK AU - AU - Evans, D. R. ED - ED - ED - ED - TI - : a programmed approach to effective communication SN - 9780840034724 (paperback);0840034733 SN - 2 PY - 2011///46 CY - Australia PB - Brooks/Cole, Cengage Learning KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Interviewing;Interpersonal communication KW - Programmed instruction.;Programmed instruction N1 - Includes bibliographical references (p. 337-338) and index; 5 ER -