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Conflict and crisis communication :  principles and practice /      6 
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edited by Carol A. Ireland, Martin J. Fisher, and Gregory M. Vecchi. 
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 - xix, 215 pages :  illustrations   24 cm.     
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<br/><br/>Includes bibliographical references and index. 
<br/><br/>Conflict and crisis negotiation : the negotiated resolution model by Gregory M. Vecchi -- Negotiation : principles and theoretical underpinnings by Neil Gredecki -- Crisis situations : communications, goals, and techniques by Samuel L. Browning, Andrea M. Brockman, and Vincent B. van Hasselt -- Application of the critical incident to mental illness and cognitive impairment : considerations and implications by Carol A. Ireland -- Application of the critical incident to personality disorder : considerations and implications by Carol A. Ireland -- Ethical considerations in a conflict and crisis situation by Martin J. Fisher -- Expertise of the negotiator in conflict and crisis communication by Martin J. Fisher -- When the management of the critical incident goes wrong : pitfalls and suggested approaches by Debbie Marsh -- Post critical incident : considerations by Abigail S. Tucker -- Held against their choice : behaviour, considerations and implications for the captive by Carol A. Ireland and Gretory M. Vecchi.       
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<br/><br/><label>ISBN: </label>9780415615129 (paperback)   
<br/><br/><label>ISSN: </label>2 
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<br/><br/><label>LCCN: </label>2010034979 
<br/><br/><label>Nat. Bib. No.: </label> 2 
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<br/><br/><label>Subjects--Personal Names: </label><br/>     2     --0------
<br/><br/><label>Subjects--Corporate Names: </label><br/>     6 --0-- 2 --------
<br/><br/><label>Subjects--Meeting Names: </label><br/><br/> 0    2 --
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.;Interpersonal communication.;Negotiation.    --------20--
<br/><br/><label>Subjects--Geographic Terms: </label><br/>--------20--
<br/><br/><label>Index Terms--Genre/Form: </label><br/>----2
<br/><br/><label>LC Class. No.: </label>HM1126  / .C616 20112 
<br/><br/><label>Dewey Class. No.: </label>363.2/3  / 222 
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