TY  - BOOK
AU  - 
AU  - Ireland, Carol A.,;Fisher, Martin J.,;Vecchi, Gregory M.,
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : principles and practice 
SN  - 9780415615129 (paperback)
SN  - 2
PY  - 2011///46
CY  - London
PB  - Routledge
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Conflict management.;Interpersonal communication.;Negotiation
N1  - Includes bibliographical references and index; Conflict and crisis negotiation : the negotiated resolution model by Gregory M. Vecchi -- Negotiation : principles and theoretical underpinnings by Neil Gredecki -- Crisis situations : communications, goals, and techniques by Samuel L. Browning, Andrea M. Brockman, and Vincent B. van Hasselt -- Application of the critical incident to mental illness and cognitive impairment : considerations and implications by Carol A. Ireland -- Application of the critical incident to personality disorder : considerations and implications by Carol A. Ireland -- Ethical considerations in a conflict and crisis situation by Martin J. Fisher -- Expertise of the negotiator in conflict and crisis communication by Martin J. Fisher -- When the management of the critical incident goes wrong : pitfalls and suggested approaches by Debbie Marsh -- Post critical incident : considerations by Abigail S. Tucker -- Held against their choice : behaviour, considerations and implications for the captive by Carol A. Ireland and Gretory M. Vecchi; 5
ER  -