TY - BOOK AU - Duke, C. AU - ED - ED - ED - ED - SN - 0335207669;0335207650 (pbk.) SN - 2 PY - 2002///46 CY - Buckingham [England] ;;Phildelphia PB - Society for Research into Higher Education :;Open University KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Administration KW - Universities and colleges;Organizational learning N1 - Includes bibliographical references (p. [156]-163) and index; 5 ER -