TY - BOOK AU - Mamlouk, Michael S. AU - Zaniewski, John P., ED - ED - ED - ED - SN - 9780138009564 (paperback) SN - 2 PY - 2011///;©201146 CY - Boston :;Boston PB - Pearson,;Pearson KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Materials KW - sears0 N1 - Includes bibliographical references and index; 5 ER -