TY - BOOK AU - Chon, K. S. AU - Maier, Thomas A., ED - ED - ED - ED - SN - 9781439057377 (paperback) SN - 2 PY - 2010///;copyright 201046 CY - Australia PB - Delmar, Cengage Learning KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Hospitality industry N1 - 5 ER -