TY - BOOK AU - Powers, Thomas F. AU - Barrows, Clayton W. ED - ED - ED - ED - SN - 0471252441 (paperback : alk. paper);9780471252443 SN - 2 PY - 1999///];copyright 199946 CY - New York PB - Wiley KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Hospitality industry N1 - Includes bibliographical references and index; 5 ER -