TY - BOOK AU - Enz, Cathy A., AU - ED - ED - ED - ED - TI - : concepts and cases SN - 9780470083598 (hardback) SN - 2 PY - 2010///;copyright 201046 CY - Hoboken, N.J. PB - John Wiley & Sons KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Management KW - Hospitality industry;Strategic planning N1 - Includes bibliographical references (p. [595]-643) and index; 5 ER -