Ford, Robert C.  4  0   <br/><br/>
Managing quality service in hospitality :  how organizations achieve excellence in the guest experience /      6 
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Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. 
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<br/><br/>Includes bibliographical references and index. 
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<br/><br/><label>ISBN: </label>9781439060322 (hardback)   
<br/><br/><label>ISSN: </label>2 
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<br/><br/><label>LCCN: </label>2010936298 
<br/><br/><label>Nat. Bib. No.: </label> 2 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>    
<br/><br/><label>Subjects--Personal Names: </label><br/>     2     --0------
<br/><br/><label>Subjects--Corporate Names: </label><br/>     6 --0-- 2 --------
<br/><br/><label>Subjects--Meeting Names: </label><br/><br/> 0    2 --
<br/><br/><label>Subjects--Uniform Titles: </label><br/>  --20------
<br/><br/><label>Subjects--Chronological Terms: </label><br/> 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry;Hospitality industry    ----Management.;Customer services.----20--
<br/><br/><label>Subjects--Geographic Terms: </label><br/>--------20--
<br/><br/><label>Index Terms--Genre/Form: </label><br/>----2
<br/><br/><label>LC Class. No.: </label>TX911.3.M27  / F68 20122 
<br/><br/><label>Dewey Class. No.: </label>338.4791068 F755m 2012  / 223 
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