O'Shannessy, Vivienne,  4  0  1962- <br/><br/>
Front office skills :  a practical approach /      6 
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Vivienne O'Shannessy. 
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<br/><br/>   Includes bibliographical references and index.;Reprint. Originally published: Frenchs Forest, N.S.W. : Pearson Education Australia, c2009. 
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<br/><br/> A practical guide to front office skills and services in the hospitality industry. Complies with the Hospitality, Tourism and Events Industry Competency Standards--Provided by publisher.       
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<br/><br/><label>ISBN: </label>9789810696153 (paperback)   
<br/><br/><label>ISSN: </label>2 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel front desk personnel;Hospitality industry;Hospitality industry    ----Textbooks.;Textbooks.;Employees;Training of.--Australia;Australia----
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